Selim gives an example of overcoming the curse of knowledge. The curse of knowledge, of course, is your forgetting what it is like to not have the knowledge you worked so hard to get. This is a notable example in part because Selim comes from the enterprise software...
Matt, summarizing Selim’s point, mentions that our attempt to ask questions, as well intended as it is, can sometimes actually hurt our ability to discover the other person’s reality in a conversation.
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