Know your customer

I’ve lived in Turkey for 20 years. And since my first days here, I’ve heard the “Turkey is in a chaotic part of the world” note played more times than I can count.

I did back then, and still do, think that that note is played a little too often, and is often used to explain away responses that produce sub-optimal results. But there’s a grain of truth to this note. It’s not false. It rests on a pretty solid foundation. After a while, in fact, you begin to see how it shapes the institutions and the people. Once you see it, you can’t unsee it.

And yet it blinds the people raised here. What does it blind them to? It blinds them to something large parts of their customer base are experiencing. What is that? The trauma one undergoes when chaos is introduced into a system more used to stability.

You see, Turks, like all humans, tend to overestimate the universality of the world in front of them. They are like fish, swimming in the water of instability all their lives, so they tend to underestimate the trauma of being recently thrown in.

Over the past 15 years, and especially over the past 5, the people in the West have been thrown into the water, and they are experiencing trauma because of it. This is a huge opportunity for Turks, because there are 350 million people in America alone who need someone to remind them that humans can, in fact, swim.

Related Posts

On 10X goals

You should always have 10X goals. A pretty tall order, huh? Who is this unrealistic person, expecting me to always have 10X goals. What am I, Superman? Fortunately, you will never hit any of those 10X goals. Actually, yes, maybe you'll get lucky and hit a couple of...

AI and public speaking

I make my living from prepping people for public speaking, so these days I get asked a lot how AI is affecting the public speaking game. You can use AI to design your slides, to help you layout your speech, etc. People ask, “Is there any room left for humans?” Here’s...

Can puts his new social capital to use

In response to the other day's email about how Can can extend his career, and therefore his ability to support his family, by speaking on panels, my friend Lynn Swayze, a marketing consultant in the US, makes a very good point. Lynn says, "CEOs like having people...